IDocs and interfaces
Investigate processing failures, identify likely causes and recommend recovery steps using error context and earlier resolutions.
ZResolv
SAP operations AI. From diagnosis to approved action.
ZResolv is designed to help SAP support teams investigate recurring incidents, understand their business impact and resolve them with less manual effort. Start with recommendations your engineers review. Introduce approved remediation as confidence grows.
Focus expertise where it matters most
Failed IDocs, interrupted batch jobs and recurring interface errors can consume hours of investigation. Engineers piece together logs, search earlier tickets and repeat familiar resolution steps while business processes wait.
ZResolv’s goal is to bring that context together, help engineers assess the likely cause and prepare the next action for review. Your team can focus its attention on exceptions that need judgement and on the changes that prevent incidents from recurring.
Operational focus
Built around recurring SAP operations work
ZResolv is designed around common support scenarios where operational context and earlier resolutions can help teams choose the next step.
Batch jobs
Detect failed or long-running jobs, assess the surrounding context and help teams determine the next action.
Authorizations and access
Help investigate authorization failures and segregation-of-duties issues, with the reasoning available for review.
Integration operations
Support investigation of PI/PO, CPI and BTP integration errors, connecting technical symptoms to the affected business process.
How it works
Start with advice. Expand automation as confidence grows.
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01
Diagnose and advise
Bring incident details, SAP operational context and resolution history together to identify likely causes and recommend the next action. Your engineers review the recommendations and carry out the work.
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02
Approve and remediate
As your team gains confidence in recommendation quality and measures the savings, extend the approach to selected remediation tasks. The agent proposes a fix, an authorized person approves it, and the agent executes the approved action with a recorded outcome.
Your team decides which incident types progress to Stage 2 and when.
Understand what the incident puts at risk
A technical error becomes more useful when the team can see which business process it affects. ZResolv is designed to connect operational failures to their business context so engineers can prioritize with better information.
For example, a failed order IDoc may hold up order processing. A stopped payroll job may threaten a processing deadline. An interface failure may delay a downstream posting.
The aim is to bring that context into the investigation alongside the technical diagnosis, helping your team assess urgency and involve the right stakeholders.
Business-case targets
Target lower SAP support costs
Stage 1 · Advisory support
15%–30%
Target reduction in AMS run costs with advisory support.
Stage 2 · Approved remediation
30%–60%
Target reduction as approved remediation expands across suitable incident types.
These are business-case targets, not measured customer results. Actual savings depend on ticket mix, automation coverage and how released capacity reduces cost. Validate the opportunity against your own support baseline.
Designed for your SAP environment and support workflow
ZResolv’s deployment design places agents within the customer’s SAP BTP tenant, with recommendations surfaced through tools such as ServiceNow or BMC Remedy.
The design calls for explicit approval before remediation, controls to stop execution, and a record of recommendations, decisions and outcomes. Proposed fixes include supporting evidence, risk context and a rollback approach for the engineer to assess.
Let’s discuss how we can reduce your SAP AMS costs
Book a demo to explore how ZResolv can help reduce manual effort across your SAP support operations. We’ll discuss your ticket mix and show how advisory support and approved remediation can contribute to lower AMS costs.